General Audio FAQ

GENERAL FAQ

WHO IS THE WIZARD?

Wizard is a nickname that was bestowed upon Dr. John Moulton years ago by a fellow Head-Fi member. At the time, John was building and posting pictures of his CIEM creations in various DIY threads. One member remarked that it would require the magic of a wizard to create works of art comparable to what John was producing.

WHAT IS THE CURRENT BUILD TIME FOR A SET OF CIEMS?

The current standard build time for a set of Noble CIEMs is approximately 20-30 business days (4-6 weeks) from receipt of impressions at our labs.

The current rush order build time is approximately 6-8 business days from receipt of impressions at the labs.  

WHAT CONFIGURATIONS ARE AVAILABLE UNDER PRESTIGE?

Sultan, Khan, K-10 L are available in Prestige format.

WHERE ARE YOUR IEMS AND CIEMS MADE?

Most of our component parts are sourced in Germany, Japan, Canada, China, Thailand and the US. 

Regardless of where the parts are manufactured or sourced, all of the component parts of our universal fit headphones are shipped to our US headquarters in Texas, where final assembly, quality control, and packaging occurs.

Our TWS headphones are generally manufactured in China.

 

CAN YOU MAKE MY UNIVERSAL INTO A CUSTOM OR MY CUSTOM INTO A UNIVERSAL?

No.

WHAT ABOUT CUSTOMS DUTIES, VAT, AND TAX?

The prices of our products are exclusive of any duties, VAT, or tax. The receiver is expected to cover these charges in the event they are assessed. 

WHAT SHIPPING CARRIER DO YOU USE FOR SHIPPING?

We ship via FedEx, UPS, and DHL depending on which carrier has the best rates for delivery to your address. 

WHAT ARE NOBLE CIEMS MADE OF?

A little bit of magic and a lot of Wizard dust... just kidding, sort of.

We only use the highest medical grade acrylic and lots of skill.

With the Prestige line, the possibilities are truly endless. Options will change and categories will evolve under Prestige as new materials become available.

WHAT ARE EAR MOLD IMPRESSIONS?

Ear mold impressions are just that, impressions of the interior and exterior of your ear! They are an essential part of the CIEM build process and they can be obtained by visiting your local audiologist. 

WHAT IS THE REFIT POLICY ON CIEMS?

If you are experiencing discomfort issues and report them within thirty (30) days of receipt of the finished CIEM, we will refit the CIEM for free. Shipping charges, however, will be assessed.

MY CIEMS NEED TO BE ADJUSTED, BUT INSTEAD OF PURSUING A REFIT WOULD IT BE POSSIBLE TO EXCHANGE THEM FOR AN EQUIVALENT UNIVERSAL IEM?

No.

CIEMs are 100% made-to-order. Refunds, exchanges, and returns are not accepted.

ARE ALL WIZARD DESIGNS FINAL?

Yes.

WHAT IS A WIZARD REPRINT?

A Wizard Reprint is an attempt to capture the spirit of the original Wizard Design. Reprints are not 100% exact reproductions of the original Wizard Design.

All reprints are final, no refunds offered or implied.

WHAT KIND OF WARRANTY DOES NOBLE OFFER?

Noble UIEMs and CIEMS carry a two-year limited warranty that protects the user against any defects in build quality and craftsmanship.  TWS products carry a one-year warranty.

MY PRODUCT REQUIRES SERVICE, HOW DO I SEND IT IN?

Please contact Noble at contact@nobleaudio.com for any warranty service requests.

 I AM AN ASPIRING/ESTABLISHED REVIEWER AND WOULD LIKE TO REVIEW YOUR PRODUCTS, WHO SHOULD I GET IN TOUCH WITH?

First, thank you very much for your interest in our products. Please understand that the volume of requests we receive for review units is considerable and we cannot accommodate everyone. Please direct any questions or requests to contact@nobleaudio.com and we will do our best to get back to you within 24-48 hours.

WHAT IS YOUR RETURN POLICY?

Here at Noble we believe that everyone should have the opportunity to demo our products in the comfort on their own home using their own equipment. Therefore, we afford users 5 day demo period beginning on the date of delivery. Returned products must be received in like-new condition with all accessories and up to a 20% restocking fee will be assessed. Customers are also expected to pay for return shipping back to Noble.

If a product is returned and is found to be damaged or missing accessories, a larger restocking fee may be assessed.

There is no return policy for CIEMs simply due to the custom nature of these products.

WHY IS MY PACKAGING DIFFERENT FROM PRIOR PRODUCTION RUNS?

Noble reserves the right to change packaging at any time and for any reason.  Because we have limited storage space, we do not maintain stocks of packaging for discontinued models.  If you happen to order a CIEM of a discontinued universal model, it is likely that your CIEM will be packaged in a generic Noble box that is not specific to the model that you ordered. 

I HAVE A QUESTION THAT HAS NOT BEEN ANSWERED HERE, HOW DO I GET IN TOUCH WITH SOMEBODY?

Please feel free to contact us at: contact@nobleaudio.com